Blobfish AI

What Blobfish AI is

Blobfish AI is a training platform for contact centre agents. The site describes realistic voice AI role-play where agents practise simulated calls such as billing questions and angry customers, receiving instant feedback, for onboarding, upskilling and compliance training.

What you can do with it

• Run simulated customer calls at scale
• Practise difficult scenarios safely
• Give agents repeated feedback
• Support compliance training

Who it is for

• Call centres and customer support teams
• BPO and outsourcing providers
• Compliance training leads

What to watch out for

• Simulated practice is not proof of real performance; evaluate against quality assurance, satisfaction and supervisor review
• Do not feed real customer personal data into a training environment
• Complex complaints, legal commitments and regulated advice still need professionally written scripts
• Supervisors remain responsible for standards, review and real cases