BookedSolid

What BookedSolid is

BookedSolid is an AI receptionist for healthcare clinics. It answers calls, messages and booking requests, and writes the results straight into the practice management system the clinic already uses.

The problem it targets is mundane and expensive: a clinic's phone goes unanswered while staff are with patients, and every missed call is a booking that went elsewhere.

It serves clinics in the UK, Australia and New Zealand, and the compliance work is substantial: ISO 27001 certification alongside UK and EU GDPR, the Australian Privacy Principles, the New Zealand Privacy Act, and the NHS data security toolkit.

What it does

Coverage spans phone, SMS, messaging apps, email and web chat, which matters because patients do not all use one channel.

The integration is the part that makes it useful rather than another inbox: it reads live schedules, updates appointment records and syncs patient details in real time, so bookings land in the system without anyone retyping them.

It handles rescheduling and cancellations, fills freed slots where possible, answers routine questions from the clinic's own information, and escalates to a person when a call needs one.

Who it suits

It suits clinics whose front desk cannot keep up: physiotherapy, podiatry, audiology, dental and similar practices where calls arrive while staff are with patients.

What to keep in mind

Escalation is the thing to test hardest. In a healthcare setting, a patient describing symptoms that need urgent attention must reach a person rather than be booked into a slot three weeks out, so verify how that handoff behaves before going live, and test it with real scenarios rather than with the happy path.

This is not a clinical tool and makes no assessment. It schedules and answers administrative questions, and anything resembling triage in a patient's call still needs a human, which is a boundary worth writing into how the system is configured.

Patient data is being handled by a third party. The certifications listed are meaningful and worth checking, and you remain responsible for your obligations, including patient consent and your own data processing agreements. This is not medical advice, and adopting a receptionist does not change your clinical responsibilities.

Availability is regional. It operates in the UK, Australia and New Zealand with local practice management integrations, so confirm your system is supported before committing.

Two practical points. Call it yourself as a patient with an urgent-sounding problem and see what happens, since that is the only test that matters. And tell patients they are talking to an automated system, which is both the honest thing and, in most of these jurisdictions, the required one. The missed-call argument is also worth testing against your own numbers before subscribing. It is easy to accept that every unanswered call is a lost booking, and harder to know how many calls you actually miss and how many of those would have converted. Measure both for a fortnight first, because the answer determines whether the problem you are solving is the one that is costing you money.