What Discute is
Discute is a knowledge base Q&A assistant. It connects to your documents and lets users ask questions against them, framed as chat with your knowledge base rather than general chat.
What you can do with it
- Query team documents conversationally
- Build a self-service answer portal
- Reduce repeated internal questions
Who it is for
- SMB teams
- Product teams needing self-service answers
- Document-heavy organisations
What to watch out for
- Answers inherit knowledge base quality and freshness
- It should not invent facts beyond your sources
- Works for internal and customer-facing uses, but verify citations
- Structured, well-maintained documents produce the strongest results
Pros & cons
✓ What we like
- Clear single-purpose focus
- Reduces repeated lookups
- Free entry
- Simple to evaluate with real documents
! What to watch out for
- Knowledge quality dependency
- Not a general chatbot
- Citation checking needed
FAQ
What data suits it?
Structured documents, help centres and team knowledge bases.
Does it generate new knowledge?
No. It answers from your knowledge base.
Internal or external?
Both, with the clearest value in internal knowledge and support.
Last reviewed: 2026-09-13
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