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Helicone

LLM gateway and observability

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What Helicone is

Helicone is a gateway and observability layer for model-powered applications. Requests pass through it, and it records what happened: which model ran, how long it took, what it cost and where errors appeared, which is what teams need once an application has real traffic.

What you can do with it

  • Record and analyse model calls
  • Track cost, latency and error rates
  • Route requests between models or providers
  • Debug agents and chat products
  • Keep a history of prompts and responses

Who it is for

  • Development teams with real traffic
  • Teams managing model spend
  • Engineers debugging agent behaviour

What to watch out for

  • A gateway sees every prompt and response, so it becomes a sensitive data store; redaction and retention matter
  • Logs may contain customer personal data, which brings privacy obligations with it
  • Adding a proxy adds a failure point; plan what happens if it is unavailable
  • Cost visibility only helps if someone acts on it

Pros & cons

✓ What we like

  • Clear cost and latency visibility
  • Speeds up debugging of agents
  • Provider-agnostic

! What to watch out for

  • Observability data is sensitive
  • Another component in the request path
  • Log governance required

FAQ

What does it record?

Model requests, along with cost, latency, errors and log data for analysis.

Does it become a data risk?

Yes. Prompts and responses accumulate in logs, so redaction and retention need configuring.

Who benefits most?

Teams with real traffic and genuine cost management needs.

Last reviewed: 2026-09-18

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