Sanas

What Sanas is

Sanas is an enterprise speech AI platform. Its platform covers accent translation, language translation, speech enhancement and speech intelligence, running real-time inside enterprise environments and communications platforms, with call centres, BPOs and financial services named as targets. Tomato.ai is now part of Sanas, combining the two companies' real-time speech capabilities.

What you can do with it

• Improve intelligibility for support agents
• Translate speech in real time on calls
• Enhance noisy call audio
• Deploy across a contact centre

Who it is for

• Enterprise CX teams
• BPO providers
• Financial services and telecom support operations

What to watch out for

• Accent modification of an agent's voice is sensitive: callers should be able to know how they are being heard, and consent and disclosure norms apply
• Voice processing on live calls must comply with recording and biometric data rules in each market
• Changing how agents sound raises workplace and identity questions that need employee consultation
• Evaluate latency and audio quality on your own call infrastructure before rollout