Thunai

What Thunai is

Thunai is an enterprise AI platform for customer experience teams. It works across the ticket lifecycle: a knowledge layer the vendor calls Thunai Brain feeds automatic answers for routine requests, assists agents while they are talking, and then handles the wrap-up work such as case summaries, CRM updates and follow-ups. Call scoring and auditing sit alongside those features.

What you can do with it

• Automate routine level-one questions
• Surface relevant knowledge while an agent is on a call
• Produce summaries and update CRM records after contact
• Score calls and run audits automatically
• Route unresolved issues toward human specialists

Who it is for

• Large support organisations
• Contact centers running voice, chat and email together
• Regulated sectors where self-hosting matters

What to watch out for

• Every efficiency figure on the site, including deflection rates and hallucination reduction, is an unverified vendor statistic
• Security certifications are described rather than shown; request the actual audit reports
• Agent assistance touches customer records, so access control and retention need review
• Automatic summaries going into a CRM must be reviewable, or they will quietly become the record of truth
• Voice deployments need disclosure and transfer to humans for anything consequential