Tidio

What Tidio is

Tidio is a website chat platform aimed at e-commerce and smaller support teams. Agents handle live conversations while the Lyro AI agent reads help centre content and answers the repetitive questions that dominate support volume, such as shipping status, order state and returns policy. When something falls outside the knowledge base it becomes a ticket for a human.

What you can do with it

• Answer high-frequency questions automatically in seconds
• Keep a live chat widget on your store or site
• Build automated Flows for common journeys
• Turn unanswered problems into tickets
• Connect your existing help centre as the knowledge source

Who it is for

• E-commerce brands and Shopify stores
• Small and medium support teams
• Website operators whose inquiry volume is growing

What to watch out for

• Answer quality is capped by help centre quality; stale articles produce confident wrong answers
• Anything involving money, refunds or account access needs a clear human handover rule
• Chat transcripts contain customer data, so retention and privacy settings matter
• A bot that cannot admit uncertainty will frustrate the customers you most need to keep