atochat

What Atochat is

Sales automation for businesses that sell through DMs. Product inquiries arrive on Instagram and Facebook; Atochat answers automatically, walks customers to payment, and manages the resulting orders, around the clock.

The multilingual application serves cross-regional sellers, and the flow matters more than the chat: consultation to payment to order in one conversation.

What you can do with it

• Automate responses to social media inquiries
• Accept payments inside conversations
• Manage orders from social channels
• Serve customers in multiple languages
• Handle comment streams and ad-driven DMs

Who it is for

• Small businesses selling through Instagram and Facebook DMs
• Social commerce operators handling high message volume
• Cross-regional sellers needing multilingual support
• Brands running social ads that generate inquiries

What to watch out for

• Automated replies, refunds and privacy handling need careful configuration and testing
• Platform messaging rules apply to automation on Instagram and Facebook
• Businesses selling outside social channels need different tools
• Wrong automated replies create real order errors; test before scale