Chaport

What Chaport is

A customer messaging platform for websites. It adds a chat widget, runs bots for common questions and offline hours, and puts every conversation into one inbox shared by support and sales.

It is closer to a service system than a single chat plugin.

What you can do with it

• Embed chat on a site and talk to visitors
• Let a bot handle greetings, FAQs and offline capture
• Suggest knowledge base articles during a conversation
• Collect leads from inbound enquiries
• Manage multiple channels from one inbox

Who it is for

• SaaS, ecommerce and service websites
• Small support teams that also handle pre-sales questions
• Companies wanting a permanent visitor communication channel

What to watch out for

• Sort out frequent questions, routing logic and handover conditions before switching the bot on, or it will frustrate people
• Low-traffic sites can start with plain chat and add automation later
• Bot answers need review, especially on orders, returns and pricing
• Plan features vary, so check what is included where