What Fireflies.ai is
A meeting assistant that joins your calls. It records, transcribes and summarises them, and keeps the transcripts searchable so a decision from weeks ago can be found.
Analytics and live assistance sit on top for sales and hiring conversations.
What you can do with it
- Record and transcribe meetings automatically
- Generate summaries and action items
- Search across past conversations
- Share notes with people who were absent
- Review call analytics
- Get real-time suggestions during a call
Who it is for
- Sales and customer success teams
- Product and management teams
- Recruiters running interviews
- Remote teams with heavy meeting loads
What to watch out for
- Recording people requires consent, and rules differ by country and state: some require all parties to agree
- Sensitive meetings, especially in health, legal or HR contexts, need permissions set before the bot joins
- Check retention settings and who can read transcripts
- Confirm the tool is allowed by your own organisation before enabling it on client calls
Pros & cons
✓ What we like
- Works across major conferencing platforms
- Searchable meeting history
- Summaries and action items
- Analytics for sales and hiring
! What to watch out for
- Recording consent rules vary and must be handled
- Transcript access needs managing
FAQ
What does it solve?
Not being able to find conclusions, action items or transcripts after a meeting.
Can I use it on any call?
It suits team meetings once you have handled recording consent and set permissions for sensitive conversations.
What should I set up first?
Meeting notifications, access permissions, summary templates and retention rules.
Last reviewed: 2026-09-15
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