Gleap

Support, bug reports and product feedback together

Tags Freemium AI tools Customer service automation AI marketing Customer feedback analysis

What Gleap is

Gleap sits between support and product. It handles customer conversations with bots, live chat and tickets, and captures in-app bug reports so the same information can reach a roadmap.

The intended loop is support data feeding product decisions instead of ending in a ticket archive.

What you can do with it

Answer routine questions with AI bots
Run live chat and ticketing
Collect in-app bug reports with context
Maintain a knowledge base and roadmap
Announce product changes to users

Who it is for

Early and mid-stage SaaS teams
Product managers tracking stuck points
Support teams with high question volume
Mobile app teams needing in-app feedback

What to watch out for

Bots need a decent knowledge base and process design
Account, billing, defect and emotional cases need people
Roadmap visibility exposes internal decisions early
User data permissions and feedback classification need planning

Pros & cons

✓ What we like

Support and product feedback in one system
In-app bug reporting with context
Roadmap and announcements included

! What to watch out for

More than needed for simple email support
Requires knowledge base maintenance
Roadmap sharing needs internal agreement

FAQ

Is it support or product management?

Both. Questions arrive through support and become product insight.

Can bots answer everything?

No. FAQs can be automated, but accounts, billing and failures should go to people.

Does it work for mobile apps?

Yes. In-app feedback and bug reporting are part of the product.

Last reviewed: 2026-09-16

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