Heep

Restaurant replies and reservations on autopilot

Tags Freemium AI tools Customer service automation AI marketing

What Heep is

Heep answers customer enquiries for restaurants. It covers missed calls, WhatsApp, Instagram and email, and works to turn each enquiry into a booking rather than a lost order.

It is built around reservations and service businesses, not general customer support.

What you can do with it

Follow up missed calls automatically
Answer WhatsApp, Instagram and email enquiries
Convert questions into reservations
Keep basic responses running after hours
Hand complex requests to staff

Who it is for

Restaurants and bars
Reservation-based service venues
Small hospitality teams
Local businesses with high message volume

What to watch out for

Menu, opening hours and booking rules must be configured accurately
Complaints, refunds, special seating and large events need people
Personal data and message content must be handled properly
Auto replies should not promise availability the venue cannot honour

Pros & cons

✓ What we like

Targets missed revenue directly
Multi-channel enquiry handling
Works outside opening hours

! What to watch out for

Requires accurate venue configuration
Sensitive requests need staff
Narrow fit outside hospitality

FAQ

Is it only for restaurants?

It is designed around restaurant reservations; other appointment businesses should test fit first.

Does it handle missed calls?

Yes. Automated follow-up on missed calls is part of the product.

When should staff take over?

Complaints, refunds, special seating requests and large event bookings.

Last reviewed: 2026-09-16

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