What Re:amaze is
A support platform aimed at online businesses. Conversations from chat, email, social media, SMS and VoIP land in one place, with customer context attached and AI handling part of the volume.
It also covers proactive engagement: automated messages sent to visitors based on what they are doing on the site.
What you can do with it
- Manage support across several channels
- Let an AI agent answer common questions
- Train the agent on details about your business
- Send automated engagement messages on site
- Watch customer behaviour while researching an issue
- Run a knowledge base and FAQ
- Customise and brand the help centre
Who it is for
- E-commerce and online retail businesses
- Small support teams covering many channels
- Stores wanting automated first-line answers
- Teams that want chat and helpdesk together
What to watch out for
- The AI agent is described as beta, so review its answers before relying on it with customers
- Automated on-site messages can annoy visitors if they fire too often
- Customer data across channels needs retention and access rules
- Check which channels are actually included on your plan
Pros & cons
✓ What we like
- Wide channel coverage in one place
- AI agent for first-line questions
- Proactive engagement included
- Embeddable or self-hosted help centre
! What to watch out for
- AI agent is in beta and needs monitoring
- Automated messages need careful tuning
FAQ
Which channels are covered?
Chat, email, social media, SMS and VoIP, along with push notifications.
Does AI answer customers?
Yes, an AI agent can be trained on your business details, though it is described as beta.
Is it only for e-commerce?
It is aimed at e-commerce and online businesses rather than internal enterprise service desks.
Last reviewed: 2026-09-15
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