What Respond.io is
A platform for B2C teams whose customers message them rather than email. WhatsApp, TikTok, Instagram, Facebook and website chat arrive in one inbox, where AI agents answer the routine questions and people handle the rest.
It covers acquisition through retention: campaigns, triage, follow-up and broadcast messaging sit in the same system.
What you can do with it
- Unify messaging channels in one inbox
- Let AI agents handle common questions
- Route and assign conversations
- Send event and promotional broadcasts
- Manage contacts across channels
- Report on volume and response times
- Automate parts of the conversation flow
Who it is for
- B2C companies selling through chat
- E-commerce and retail teams
- Support teams with high message volume
- Marketing teams running chat campaigns
What to watch out for
- Messaging platforms have strict rules on business messaging and templates: breaches can get a number blocked
- Broadcast messaging needs consent and working opt-outs in most markets
- AI agents answering customers need escalation rules and monitoring
- Per-channel costs and platform fees apply on top of the subscription
Pros & cons
✓ What we like
- Wide messaging channel coverage
- AI agents and automation included
- Broadcast messaging built in
- Built for B2C rather than internal support
! What to watch out for
- Platform messaging rules are strict and binding
- Broadcast consent obligations apply
FAQ
Which channels are covered?
WhatsApp, TikTok, Instagram, Facebook and website chat, along with others.
Can AI answer customers?
Yes. AI agents handle first-line questions, and manual takeover rules should be set up.
Is it for internal support?
No. It is aimed at B2C teams managing customer conversations across messaging apps.
Last reviewed: 2026-09-15
More AI office assistant tools
View all →-
10xWinners OKR OKR tracking software that keeps company goals and team execution on one page Free tools Personal assistant Enterprise tools Office Task management -
1minAI One workbench for text, image, audio and video AI tasks under a single credit balance Free tools Workflow automation Multi model platform Audio Office -
1stCollab Influencer marketplace that matches brands with creators and manages the campaign Free tools Knowledge base Q&A Office Ad creative Lead generation -
20paths Interactive product demos built for explaining a product and driving conversion Free tools Knowledge base Q&A Office PPT generator Customer service automation -
6figr Salary data, offer checks and automated applications for people planning a move Free tools Knowledge base Q&A Office Enterprise automation -
A4F AI business consultants and a digital mentor for early-stage founders Free tools Freemium tools Enterprise tools Knowledge base Q&A Office