Slack

What Slack is

The place many teams already talk. Channels organise conversation by topic, huddles handle quick audio and video, canvases and task lists hold the material that comes out of it, and thousands of integrations connect the tools around it.

AI adds summaries of channels you did not read, daily recaps and search that finds things across conversation and files.

What you can do with it

• Communicate in channels and threads
• Run audio and video huddles
• Keep documents and tasks next to the discussion
• Get summaries and daily recaps
• Search across messages and files
• Deploy agents to automate tasks
• Connect thousands of other tools

Who it is for

• Teams needing constant communication
• Organisations using many SaaS tools
• Companies already in the Salesforce ecosystem
• Distributed teams mixing sync and async work

What to watch out for

• Summaries and search mean the AI reads your organisation's conversation: check what is included
• Message retention and export settings have legal and compliance consequences
• Agent automation across systems needs permission scoping
• Channel sprawl is a real problem that tooling will not solve